Privacy Policy

 

Welcome to HappyMilestone, a company committed to celebrating and capturing every important moment in life. We understand that privacy is a fundamental right, and respecting our users' personal information is at the core of what we do.

This Privacy Policy applies to all services offered by HappyMilestone, across our website and app. This policy is designed to help you understand how we collect, use, disclose, and safeguard the information you provide us.

We strongly believe in transparency and are dedicated to being upfront about our privacy practices. We understand the trust you place in us when you share your personal information, and our priority is to maintain that trust.

Please read this policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information. If you have any questions or concerns, we encourage you to contact us using the contact information provided at the end of this policy.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Data Collection

At HappyMilestone, we collect information that helps us deliver and improve our services, provide a personalized experience, and maintain a safe, secure environment for our users.

The types of personal data we collect can vary depending on the services you use and your settings or preferences. Here are some examples:

Account Information:
When you create an account with us, we collect information such as your email address and password.

Profile Information:
We might also collect your general location for analytics purposuse when you allow us to track your activity. 

User Content:
We collect the information you provide in the content you post or share on our platform, such as your created Milestones and other types of user content.

Usage Data:
We automatically collect data about how you use and interact with our services, such as the pages you visit, the time spent on those pages, and the dates and times of your visits. We do request permission to track this data by prompting you in the Happy Milestone app.

Device and Technical Information:
We may also collect information about the devices and technologies you use to access our services, such as your IP address, browser type, device type, operating system, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies:
We use cookies (Google Analytics & Google Firebase) and similar technologies to recognize you and/or your device(s) on, off, and across different services and devices. You can learn more about how we use these technologies in our Cookie Policy.

Please note, we collect and process your personal data where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you), and "legitimate interests". 

Purpose of Data Collection

At HappyMilestone, we use the information we collect for a variety of purposes. Our primary goal is to provide and improve our services, ensure a secure online environment, and communicate effectively with our users. Here are some specific reasons why we collect your personal data:

Provide and Improve our Services:
We use your information to provide our services, provide customer support, and to improve and optimize our platform. For example, we use your profile information to personalize your experience and display content we think you might like.

Safety and Security:
We use information about you to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our products, and promote safety and security.

Communications:
We use your information to communicate with you about our services, send you marketing communications (where you have agreed to receive such messages), communicate with you about changes to our services, and let you know about our policies and terms. We also use your information to respond to you when you contact us.

Analytics and Research:
We use collective learnings about how people use our services and feedback provided directly to us to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and improvement of the services.

Business Information:
We may use your information for business decisions such as strategy and planning.

Please note, we will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or where we need to comply with a legal or regulatory obligation.

Lawful Basis for Processing

The General Data Protection Regulation (GDPR) requires us to have a lawful basis for processing personal data. At HappyMilestone, we ensure that we have a legal reason to process your personal data. Here are the bases we rely on:

Consent:
In certain cases, we process your data with your consent. For example, we will send you marketing communications or use cookies for personalizing contentif you have given us explicit consent to do so.

Contractual Obligations:
We may process your data when it's necessary for a contract you have with us, or because we have asked you to take specific steps before entering into a contract.

Legal Obligation:
If the law requires us to, we may need to collect and process your data. For instance, we can pass on details of people involved in fraud or other criminal activity affecting HappyMilestone to law enforcement.

Legitimate Interests:
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We ensure that we balance our interests against your rights and do not process personal data unless we can do so within the bounds of this lawful basis.

Data Storage and Protection

At HappyMilestone, we understand the importance of ensuring the security of your personal data. We implement a variety of security measures to maintain the safety of your personal information.

Data Storage

Your personal data is stored on secure servers, and we use appropriate technical and organizational measures to protect it. We store your personal data for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Data Protection

We are committed to protecting your personal data and have implemented various physical, technical, and administrative security measures to safeguard your information. These measures take into account the sensitivity of the information we collect, process, and store, and the current state of technology.

Our security measures include data anonymization and encryption, firewalls, data use and access limitations, and physical access controls to our data centers. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach, we have procedures in place to promptly respond to and manage such an event.

We also encourage you to take steps to protect your personal data online and protect against unauthorized access to your passwords and computers.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

User Rights

As a user, you have certain rights in relation to your personal data under the General Data Protection Regulation (GDPR). We are committed to honoring these rights. They include:

Right to be Informed:
You have the right to be informed about the collection and use of your personal data. This is the purpose of this privacy policy.

Right of Access:
You have the right to access your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Right to Rectification:
You have the right to request the correction of your personal data that we hold if it is incorrect or incomplete.

Right to Erasure (Right to be Forgotten):
You have the right to request the removal of your personal data in certain circumstances, such as when your personal data is no longer necessary in relation to the purpose for which it was originally collected.

Right to Restrict Processing:
You have the right to request the restriction or suppression of your personal data. When processing is restricted, we are permitted to store your data, but not use it.

Right to Data Portability:
You have the right to obtain and reuse your personal data for your own purposes across different services. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

Right to Object:
You have the right to object to the processing of your personal data in certain circumstances. This includes direct marketing, profiling, and processing for scientific or historical research and statistics.

Rights in relation to Automated Decision Making and Profiling:
You have the right not to be subject to a decision when it's based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you.

We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you would like to exercise any of the above rights, please contact us using the contact details provided in this privacy policy.

 

Policy Changes

HappyMilestone reserves the right to update and change this privacy policy from time to time in order to reflect any changes to our practices or for other operational, legal, or regulatory reasons.

When we make changes to this policy, we will revise the "last updated" date at the top of the policy. If we make significant changes, we will notify you more explicitly, such as by sending you an email or by placing a prominent notice on our website.

We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and the ways you can help protect your privacy. Your continued use of our services after the privacy policy has been amended will be considered as your continued acceptance of the terms and conditions of the privacy policy, as amended.

If you disagree with any changes to this privacy policy, you will need to stop using our services and deactivate your account.

Contact Information

If you have any questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, you can contact our privacy officer using the details set out below:

Privacy Officer: Jeroen Bakker

Email: support@happymilestone.com

Address: Helper Esweg 6, 9722RR Groningen, The Netherlands

We appreciate the opportunity to address your concerns before you approach a data protection authority, and we request that you contact us directly in the first instance